Legal

Privacy Policy

Effective date: May 6, 2025

At Pi, we take your privacy seriously. Please read this Privacy Policy to learn how we treat your personal data. By using or accessing our Services in any manner, you acknowledge that you accept the practices and policies outlined below, and you hereby consent that we will collect, use and disclose your information as described in this Privacy Policy.

Remember that your use of Pi's Services is at all times subject to our Terms of Use, which incorporates this Privacy Policy. Any terms we use in this Policy without defining them have the definitions given to them in the Terms of Use.

You may print a copy of this Privacy Policy by clicking here.

As we continually work to improve our Services, we may need to change this Privacy Policy from time to time. We will alert you of material changes by placing a notice on the Pi website, by sending you an email and/or by some other means. Please note that if you've opted not to receive legal notice emails from us (or you haven't provided us with your email address), those legal notices will still govern your use of the Services, and you are still responsible for reading and understanding them. If you use the Services after any changes to the Privacy Policy have been posted, that means you agree to all of the changes.

What this Privacy Policy Covers
Personal Data
Categories of Personal Data We Collect
Our Commercial or Business Purposes for Collecting Personal Data
Other Permitted Purposes for Processing Personal Data
Categories of Sources of Personal Data
How We Disclose Your Personal Data
Tracking Tools and Opt-Out
Data Security
Personal Data of Children
Other State Law Privacy Rights
European Union, United Kingdom, and Swiss Data Subject Rights
Contact Information

What this Privacy Policy Covers

This Privacy Policy covers how we treat Personal Data that we gather when you access or use our Services. "Personal Data" means any information that identifies or relates to a particular individual and also includes information referred to as "personally identifiable information" or "personal information" under applicable data privacy laws, rules or regulations. This Privacy Policy does not cover the practices of companies we don't own or control or people we don't manage.

Personal Data

Categories of Personal Data We Collect

We collect the following categories of Personal Data and have collected over the past 12 months:

Profile or Contact Data

Examples: First and last name, email, username, phone number, mailing address, unique identifiers
Business or Commercial Purpose(s) for Collection:
- Providing, Customizing and Improving the Services
- Marketing the Services
- Corresponding with You
Categories of Third Parties With Whom We Disclose this Personal Data:
- Service Providers
- Parties You Authorize, Access or Authenticate

Identifiers

Examples: Social security number, driver's license number, state identification card, passport number, cultural or social identifiers (for example, being a skateboarder, a Green Bay Packers fan, an environmental activist, religious or philosophical beliefs, etc.)
Business or Commercial Purpose(s) for Collection:
- Providing, Customizing and Improving the Services
- Marketing the Services
- Corresponding with You
Categories of Third Parties With Whom We Disclose this Personal Data:
- Service Providers
- Business Partners
- Parties You Authorize, Access or Authenticate

Payment Data

Examples: Financial account information, payment card type, full number of payment card, last 4 digits of payment card, bank account information, billing address, billing phone number, billing email
Business or Commercial Purpose(s) for Collection:
- Providing, Customizing and Improving the Services
- Marketing the Services
- Corresponding with You
Categories of Third Parties With Whom We Disclose this Personal Data:
- Service Providers (specifically our payment processing partner, currently Stripe, Inc.)

Commercial Data

Examples: Purchase history, consumer profiles, records of personal data
Business or Commercial Purpose(s) for Collection:
- Providing, Customizing and Improving the Services
- Marketing the Services
- Corresponding with You
Categories of Third Parties With Whom We Disclose this Personal Data: None

Device/IP Data

Examples: IP address, device ID, domain server, type of device/operating system/browser used to access the Services
Business or Commercial Purpose(s) for Collection:
- Providing, Customizing and Improving the Services
- Marketing the Services
- Corresponding with You
Categories of Third Parties With Whom We Disclose this Personal Data:
- Service Providers

Web Analytics

Examples: Web page interactions, referring webpage/source through which you accessed the Services, non-identifiable request IDs, statistics associated with the interaction between device or browser and the Services, browsing or search history, session recordings of user interactions
Business or Commercial Purpose(s) for Collection:
- Providing, Customizing and Improving the Services
- Marketing the Services
- Corresponding with You
Categories of Third Parties With Whom We Disclose this Personal Data:
- Service Providers

Social Network Data

Examples: Email, phone number, user name, IP address, device ID, information from a user's social media profile
Business or Commercial Purpose(s) for Collection:
- Providing, Customizing and Improving the Services
- Marketing the Services
- Corresponding with You
Categories of Third Parties With Whom We Disclose this Personal Data: None

Professional or Employment-Related Data

Examples: Resume, job title, job history, performance evaluations, union membership
Business or Commercial Purpose(s) for Collection:
- Providing, Customizing and Improving the Services
- Marketing the Services
- Corresponding with You
Categories of Third Parties With Whom We Disclose this Personal Data: None

Geolocation Data

Examples: IP-address-based location information
Business or Commercial Purpose(s) for Collection:
- Providing, Customizing and Improving the Services
- Marketing the Services
- Corresponding with You
Categories of Third Parties With Whom We Disclose this Personal Data:
- Service Providers

Other Identifying Information that You Voluntarily Choose to Provide

Examples: Emails, letters, and texts you send us
Business or Commercial Purpose(s) for Collection:
- Providing, Customizing and Improving the Services
- Marketing the Services
- Corresponding with You
Categories of Third Parties With Whom We Disclose this Personal Data:
- Service Providers

Our Commercial or Business Purposes for Collecting Personal Data

Providing, Customizing and Improving the Services

Creating and managing your account or other user profiles.
Providing you with the products, services or information you request.
Meeting or fulfilling the reason you provided the information to us.
Providing support and assistance for the Services.
Improving the Services, including testing, research, internal analytics and product development.
Personalizing the Services, website content and communications based on your preferences.
Doing fraud protection, security and debugging.
Carrying out other business purposes stated when collecting your Personal Data or as otherwise set forth in applicable data privacy laws.

Marketing the Services

Marketing and selling the Services.
Showing you advertisements, including interest-based, online behavioral or targeted advertising.

Corresponding with You

Responding to correspondence that we receive from you, contacting you when necessary or requested, and sending you information about Pi or the Services.
Sending emails and other communications according to your preferences.

Other Permitted Purposes for Processing Personal Data

In addition, each of the above referenced categories of Personal Data may be collected, used, and disclosed with the government, including law enforcement, or other parties to meet certain legal requirements and enforcing legal terms including:

Fulfilling our legal obligations under applicable law, regulation, court order or other legal process, such as preventing, detecting and investigating security incidents and potentially illegal or prohibited activities
Protecting the rights, property or safety of you, Pi or another party
Enforcing any agreements with you
Responding to claims that any posting or other content violates third-party rights
Resolving disputes

We will not collect additional categories of Personal Data or use the Personal Data we collected for materially different, unrelated or incompatible purposes without providing you notice or obtaining your consent.

Categories of Sources of Personal Data

We collect Personal Data about you from the following categories of sources:

You

When you provide such information directly to us.
When you create an account or use our interactive tools and Services.
When you voluntarily provide information in free-form text boxes through the Services or through responses to surveys or questionnaires.
When you send us an email or otherwise contact us.
When you use the Services and such information is collected automatically.
Through Cookies (defined in the "Tracking Tools and Opt-Out" section below).
If you download and install certain applications and software we make available, we may receive and collect information transmitted from your computing device for the purpose of providing you the relevant Services, such as information regarding when you are logged on and available to receive updates or alert notices.

Authentication Services

We use third-party authentication providers (such as Google Auth and potentially other providers) to allow users to try our product and access our Services.
When you log in using these authentication providers, the provider handles and stores your personal identification information (PII).
Pi does not directly store your PII from these authentication processes; instead, we receive and store only anonymous login information necessary to provide you with access to our Services.
For information about how these authentication providers handle your personal data, please refer to their respective privacy policies (e.g., Google's Privacy Policy).

Public Records

From the government.
From public social media posts.

Third Parties

Vendors

We may use analytics providers to analyze how you interact and engage with the Services, or third parties may help us provide you with customer support.
We may use vendors to obtain information to generate leads and create user profiles.

Advertising Partners

We receive information about you from some of our vendors who assist us with marketing or promotional services related to how you interact with our websites, applications, products, Services, advertisements or communications.

Third-Party Credentials

If you provide your third-party account credentials, such as your social network account credentials, to us or otherwise sign in to the Services through a third-party site or service, some content and/or information in those accounts may be transmitted into your account with us.

How We Disclose Your Personal Data

We disclose your Personal Data to the categories of service providers and other parties listed in this section. Depending on state laws that may be applicable to you, some of these disclosures may constitute a "sale" of your Personal Data. For more information, please refer to the state-specific sections below.

Service Providers

These parties help us provide the Services or perform business functions on our behalf. They include:

Hosting, technology and communication providers.
Analytics providers for web traffic or usage of the site, including Posthog for analytics and session recording functionality.
Security and fraud prevention consultants.
Support and customer service vendors.
Product fulfillment and delivery providers.
Payment processors.
- Our payment processing partner Stripe, Inc. ("Stripe") collects your voluntarily-provided payment card information necessary to process your payment.
- Please see Stripe's terms of service and privacy policy for information on its use and storage of your Personal Data.

Advertising Partners

These parties help us market our services and provide you with other offers that may be of interest to you. They include:

Ad networks.
Data brokers.
Marketing providers.

Business Partners

These parties partner with us in offering various services. They include:

Businesses that you have a relationship with.
Companies that we partner with to offer joint promotional offers or opportunities.

Parties You Authorize, Access or Authenticate

Third parties you access through the services.
Social media services.

Legal Obligations

We may disclose any Personal Data that we collect with third parties in conjunction with any of the activities set forth under "Other Permitted Purposes for Processing Personal Data" section above.

Business Transfers

All of your Personal Data that we collect may be transferred to a third party if we undergo a merger, acquisition, bankruptcy or other transaction in which that third party assumes control of our business (in whole or in part).

Data that is Not Personal Data

We may create aggregated, de-identified or anonymized data from the Personal Data we collect, including by removing information that makes the data personally identifiable to a particular user. We may use such aggregated, de-identified or anonymized data and disclose it with third parties for our lawful business purposes, including to analyze, build and improve the Services and promote our business, provided that we will not disclose such data in a manner that could identify you.

Tracking Tools and Opt-Out

The Services use cookies and similar technologies such as pixel tags, web beacons, clear GIFs and JavaScript (collectively, "Cookies") to enable our servers to recognize your web browser, tell us how and when you visit and use our Services, analyze trends, learn about our user base and operate and improve our Services. Cookies are small pieces of data– usually text files – placed on your computer, tablet, phone or similar device when you use that device to access our Services. We may also supplement the information we collect from you with information received from third parties, including third parties that have placed their own Cookies on your device(s).

Analytics and Session Recording

We use Posthog, an analytics service, to collect information about how you interact with our Services. Posthog helps us understand user behavior, improve our product, and identify issues. Specifically:

Analytics Data Collection: Posthog collects information such as pages visited, features used, time spent on the platform, clicking patterns, and other interaction data.
Session Recording: We utilize Posthog's session recording feature, which captures your interactions with our Services, including mouse movements, clicks, scrolling behavior, and page navigation. This helps us understand how users engage with our platform, identify usability issues, and improve the user experience.
Data Minimization: Session recordings are configured to automatically redact sensitive information that might appear on the screen, such as passwords, payment information, and personal identifiers.
Recording Limitations: Not all sessions are recorded, and recordings are stored for a limited time period.
Opt-Out Options: If you wish to opt out of session recording, you can:
- Enable "Do Not Track" in your browser settings (where supported)
- support@withpi.aisupport@withpi.ai to request opt-out from analytics tracking
- Use browser extensions designed to block tracking technologies

Please note that because of our use of Cookies, the Services do not support "Do Not Track" requests sent from a browser at this time.

Types of Cookies We Use

We use the following types of Cookies:

Essential Cookies: Essential Cookies are required for providing you with features or services that you have requested. For example, certain Cookies enable you to log into secure areas of our Services. Disabling these Cookies may make certain features and services unavailable.
Functional Cookies: Functional Cookies are used to record your choices and settings regarding our Services, maintain your preferences over time and recognize you when you return to our Services. These Cookies help us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Performance/Analytical Cookieshttps://tools.google.com/dlpage/gaoptout/https://tools.google.com/dlpage/gaoptout/.

You can decide whether or not to accept Cookies through your internet browser's settings. Most browsers have an option for turning off the Cookie feature, which will prevent your browser from accepting new Cookies, as well as (depending on the sophistication of your browser software) allow you to decide on acceptance of each new Cookie in a variety of ways. You can also delete all Cookies that are already on your device. If you do this, however, you may have to manually adjust some preferences every time you visit our website and some of the Services and functionalities may not work.

http://www.allaboutcookies.org/http://www.allaboutcookies.org/https://ico.org.uk/for-the-public/online/cookies/https://ico.org.uk/for-the-public/online/cookies/ if you are located in the European Union.

Data Security

We seek to protect your Personal Data from unauthorized access, use and disclosure using appropriate physical, technical, organizational and administrative security measures based on the type of Personal Data and how we are processing that data. You should also help protect your data by appropriately selecting and protecting your password and/or other sign-on mechanism; limiting access to your computer or device and browser; and signing off after you have finished accessing your account. Although we work to protect the security of your account and other data that we hold in our records, please be aware that no method of transmitting data over the internet or storing data is completely secure.

Authentication Security

For user authentication, we implement the following security practices:

We utilize trusted third-party authentication providers (such as Google Auth) rather than storing sensitive authentication credentials ourselves.
When you log in using these authentication services, Pi receives only the minimum necessary information required to provide you with access to our Services.
We do not store your passwords, detailed authentication information, or other sensitive personal identification information (PII) on our servers.
This approach allows us to provide secure login functionality while minimizing our storage of sensitive personal data.

Data Retention

We retain Personal Data about you for as long as necessary to provide you with our Services or to perform our business or commercial purposes for collecting your Personal Data. When establishing a retention period for specific categories of data, we consider who we collected the data from, our need for the Personal Data, why we collected the Personal Data, and the sensitivity of the Personal Data. In some cases we retain Personal Data for longer, if doing so is necessary to comply with our legal obligations, resolve disputes or collect fees owed, or is otherwise permitted or required by applicable law, rule or regulation. We may further retain information in an anonymous or aggregated form where that information would not identify you personally.

For example:

We retain your profile information and credentials for as long as you have an account with us.
We retain your payment data for as long as we need to process your purchase or subscription.
We retain your device/IP data for as long as we need it to ensure that our systems are working appropriately, effectively and efficiently.

Personal Data of Children

support@withpi.aisupport@withpi.ai.

Other State Law Privacy Rights

California Resident Rights

support@withpi.aisupport@withpi.ai.

www.allaboutdnt.comwww.allaboutdnt.com.

Nevada Resident Rights

Please note that we do not currently sell your Personal Data as sales are defined in Nevada Revised Statutes Chapter 603A.

European Union and United Kingdom Data Subject Rights

EU and UK Residents

If you are a resident of the European Union ("EU"), United Kingdom ("UK"), Lichtenstein, Norway or Iceland, you may have additional rights under the EU or UK General Data Protection Regulation (the "GDPR") with respect to your Personal Data, as outlined below.

For this section, we use the terms "Personal Data" and "processing" as they are defined in the GDPR, but "Personal Data" generally means information that can be used to individually identify a person, and "processing" generally covers actions that can be performed in connection with data such as collection, use, storage and disclosure. Pi will be the controller of your Personal Data processed in connection with the Services.

support@withpi.aisupport@withpi.ai. Note that we may also process Personal Data of our customers' end users or employees in connection with our provision of certain services to customers, in which case we are the processor of Personal Data. If we are the processor of your Personal Data (i.e., not the controller), please contact the controller party in the first instance to address your rights with respect to such data.

Personal Data We Collect

The "Categories of Personal Data We Collect" section above details the Personal Data that we collect from you.

Personal Data Use and Processing Grounds

The "Our Commercial or Business Purposes for Collecting Personal Data" section above explains how we use your Personal Data.

We will only process your Personal Data if we have a lawful basis for doing so. Lawful bases for processing include consent, contractual necessity and our "legitimate interests" or the legitimate interest of others, as further described below.

Contractual Necessity: We process the following categories of Personal Data as a matter of "contractual necessity", meaning that we need to process the data to perform under our Terms of Use with you, which enables us to provide you with the Services. When we process data due to contractual necessity, failure to provide such Personal Data will result in your inability to use some or all portions of the Services that require such data.

Email address

Legitimate Interest: We process the following categories of Personal Data when we believe it furthers the legitimate interest of us or third parties:

Profile or Contact Data
Identifiers
Payment Data
Commercial Data
Device/IP Data
Web Analytics
Social Network Data
Professional or Employment-Related Data
Geolocation Data
Other Identifying Information

We may also de-identify or anonymize Personal Data to further our legitimate interests.

Examples of these legitimate interests include (as described in more detail above):

Providing, customizing and improving the Services.
Marketing the Services.
Corresponding with you.
Meeting legal requirements and enforcing legal terms.
Completing corporate transactions.

Consent: In some cases, we process Personal Data based on the consent you expressly grant to us at the time we collect such data. When we process Personal Data based on your consent, it will be expressly indicated to you at the point and time of collection.

Other Processing Grounds: From time to time we may also need to process Personal Data to comply with a legal obligation, if it is necessary to protect the vital interests of you or other data subjects, or if it is necessary for a task carried out in the public interest.

Disclosing Personal Data

The "How We Disclose Your Personal Data" section above details how we disclose your Personal Data with third parties.

EU, UK and Swiss Data Subject Rights

support@withpi.aisupport@withpi.ai. Please note that in some circumstances, we may not be able to fully comply with your request, such as if it is frivolous or extremely impractical, if it jeopardizes the rights of others, or if it is not required by law, but in those circumstances, we will still respond to notify you of such a decision. In some cases, we may also need you to provide us with additional information, which may include Personal Data, if necessary to verify your identity and the nature of your request.

Access: You can request more information about the Personal Data we hold about you and request a copy of such Personal Data. You can also access certain of your Personal Data by logging on to your account.

Rectification: If you believe that any Personal Data we are holding about you is incorrect or incomplete, you can request that we correct or supplement such data. You can also correct some of this information directly by logging on to your account.

Erasure: You can request that we erase some or all of your Personal Data from our systems.

Withdrawal of Consent: If we are processing your Personal Data based on your consent (as indicated at the time of collection of such data), you have the right to withdraw your consent at any time. Please note, however, that if you exercise this right, you may have to then provide express consent on a case-by-case basis for the use or disclosure of certain of your Personal Data, if such use or disclosure is necessary to enable you to utilize some or all of our Services.

Portability: You can ask for a copy of your Personal Data in a machine-readable format. You can also request that we transmit the data to another controller where technically feasible.

Objection: You can contact us to let us know that you object to the further use or disclosure of your Personal Data for certain purposes, such as for direct marketing purposes.

Restriction of Processing: You can ask us to restrict further processing of your Personal Data.

Right to File Complainthttps://edpb.europa.eu/about-edpb/board/members_enhttps://edpb.europa.eu/about-edpb/board/members_en.

Transfers of Personal Data

The Services are hosted and operated in the United States ("U.S.") through Pi and its service providers, and if you do not reside in the U.S., laws in the U.S. may differ from the laws where you reside. By using the Services, you acknowledge that any Personal Data about you, regardless of whether provided by you or obtained from a third party, is being provided to Pi in the U.S. and will be hosted on U.S. servers, and you authorize Pi to transfer, store and process your information to and in the U.S., and possibly other countries. In some circumstances, your Personal Data may be transferred to the U.S. pursuant to a data processing agreement incorporating standard data protection clauses.

Google Workspace API Data Use

If you use our Google Workspace Add-ons or extensions, please note the following regarding how we handle data obtained through Google Workspace APIs:

Google API Services User Data Policy

Our use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

User Data Retention and AI/ML Models

For clarity, Pi does not retain user data obtained through Google Workspace APIs to develop, improve, or train generalized artificial intelligence (AI) or machine learning (ML) models. Any data accessed through Google Workspace APIs is used solely for the purpose of providing the specific functionality requested by you within our application, and is processed according to the following principles:

Limited Purpose: Data is only used to provide the specific service functionality you request.
No Generalized AI Training: We do not use your Google Workspace data to train AI models that would be applied to other users or services.
No Data Mining: We do not mine or extract information from your Google Workspace data for purposes unrelated to providing our service functionality.
No Advertising: We do not use your Google Workspace data for advertising purposes.
Data Retention: We only retain your Google Workspace data for as long as necessary to provide you with the requested service functionality, and in accordance with our general data retention policies outlined above.

If our policies regarding the use of Google Workspace API data change in the future, we will update this Privacy Policy and obtain appropriate consent as required by Google's policies.

Contact Information

If you have any questions or comments about this Privacy Policy, the ways in which we collect and use your Personal Data or your choices and rights regarding such collection and use, please do not hesitate to contact us at:

Phone: 650-307-1386
Websitehttps://withpi.aihttps://withpi.ai
Emailsupport@withpi.aisupport@withpi.ai
Address: 1027 Sanchez St., San Francisco, California 94114

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